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Build a professional and standardized service system

Service system

Service personnel must possess good psychological qualities

  • Work actively and full of enthusiasm.
  • Sincere attitude, humble and polite.
  • Honesty and trustworthiness, knowing how to balance.
  • Be tolerant and remain calm in the face of change.
  • Adapt to setbacks and control emotions.

Service personnel must possess corresponding professional qualities

  • Good communication and interaction skills.
  • Rich knowledge of related products.
  • Sharp observation ability and independent judgment ability.
  • The spirit of teamwork
Service system

Develop and clarify service standards

The specific service standards required for different industries, enterprises, and regions may vary, as services are designed for customers. As customers are different, the service standards naturally need to change accordingly in order to provide the most targeted services for their target customers. For example, for salespeople, we particularly emphasize a service standard - the 6S service principle.

Smaile

Sincere smile from the heart

Sincerity

Treat colleagues with sincerity, treat customers with integrity, and have a down-to-earth attitude towards work

Study

Analysis of Product Selling Points, Customer Psychology, and Sales Skills

Speech

Articulation is reflected in addressing, polite language, and product introductions

Speed

The actions and reactions of doing things should be fast, reflected in picking up and releasing goods, packaging and displaying them

Smart

Be flexible in your mind and find more ways to do things